24 Hour And Hourly Private In-Home Care For The Ones You Love

Call Us At (800) 296-9962

ClearCare App Tutorial and Videos

Information with videos on installing and using the ClearCare App

Video on installing and using the ClearCare App

ClearCare Go Tutorial

 

You do not record mileage.

Installing the ClearCare App on your phone

• For iPhone go to the App store on your phone and search for “ClearCare Go” and install. To see a video on how to do this please click here.

• For Android go to the Google Play store on your phone and search for “ClearCare Go” and install. To see a video on how to do this please click here.

• If you do not have enough storage on your phone to install the ClearCare App, please click here.

Logging on to the ClearCare App

• Your Username is your email address.

• If you have problems with your password, please text 781-619-3489 and we will reset it for you.

• To see a video on how to log into the ClearCare App please click here.

How to navigate your Profile to change your password and set up Touch ID

• In your ClearCare Profile you can change your password and set up Touch ID for logging to the ClearCare App.

• For a video on how to do this please click here.

How to get directions to a Client’s house

• You can get directions to a Client’s house on the ClearCare App.

• For a video on how to do this on an iPhone please click here.

• For a video on how to do this on an Android phone please click here.

Clocking into a shift when you are at the client

• You can Clock in up to 15 minutes early.

• You can Clock in up to 150 feet from the client’s address.

• Some of our clients are in cement or cider bock buildings and cell service is poor. In this case, it best to Clock in before entering the building.

• You clock in by pressing the Orange Button. If there is not a Green Bar under the Orange Button, most likely you do not have Location Services on. For more information on turning on Location Services please click here.

• For a video on how to Clock in please click here.

How to Complete the COVID-19 Caregiver Questionnaire

• Just answer the Caregiver COVID-19 questions truthfully.

• For a video on how to do this please click here.

How to Complete the COVID-19 Client Questionnaire

• By completing the Client COVID Questionnaire on the ClearCare App you do not have to text the answers to Rebecca.

• For a video on how to do this please click here.

How to manage Tasks in the ClearCare App

• You must mark the tasks complete or incomplete before you can Clock out from a shift.

• By writing comment explaining why a Task was not completed it saves Rebecca having to contact you if she receives a call that you did not complete all the Tasks in a Client’s care plan.

• By checking Tasks you are also up to date should the Client’s care plan change.

• For a video on how to this please click here.

How to Access the Client Tab

• You can access the Client’s care plan, your upcoming shifts, and other information by going to the Client Tab in the ClearCare App.

• For a video on how to do this please click here.

How to Access a Client’s Care Plan

• You can access a Client’s care Plan and see the Tasks from the Client Tab in the ClearCare App.

• For a video on how to do this please click here.

How to take a Photo

• Should a need arise where you wish to add a photo to document something in your shift, you can do so in the ClearCare App.

• For a video on how to do this please click here.

How to use Change in Condition

• You can report a change in the Client’s Condition in the ClearCare App and the system will alert Rebecca.

• If there is a change in Condition, please also call Rebecca as the issue may need an immediate response.

• For a video on how to do this please click here.

How to use WorkSafe

• WorkSafe allows to you report any injury you may have had during a shift and the system will alert Rebecca.

• You may also want to call Rebecca depending on the degree of the injury.

• For a video on how to do this please click here.

How to Clock out

• After you have finished your shift you need to Clock out. Log into the ClearCare App and proceed to Clock out.

• You will be prompted to mark the complete the Tasks. If a Task was not completed please mark it not completed and add a comment why it was not completed.

• After you have completed the tasks you click Next.

• You do not have to worry about mileage.

• Many clients have more than no caregiver. If there is an issue that another caregiver should know about the client, you can leave a comment and the system will let the next caregiver know.

• You will be prompted to mark any changes in the client’s condition.

• You will be prompted to answer the WorkSafe question.

• You Clock out by pressing the Orange Button. If there is not a Green Bar under the Orange Button, most likely you do not have Location Services on. For more information on turning on Location Services please click here.

• For a video on how to do this please click here.

How to see Open Shifts

• When there is an Open Shift you will be alerted on the ClearCare App. You can respond Yes if you want and accept the Open Shift. If you do not want the Open Shift respond No.

• For a video on how to do this please click here.

How to Request Additional Hours

• If you want to work more hours and add additional shifts per week, you can request them in the ClearCare App. In the ClearCare app, you will be entering the number of hours per week that you want.

• For more information on how to do this please click here.

ClearCare Issues or Problems and Tips

• If you have any issues please text 781-619-3489.

• Also, please watch a video by clicking here.

To return to the Caregiver Procedures and Guidance Resources page click here.