Unique HomeCare Services Policies
As a representative of our company how your present yourself reflects on all of us. We have the following expectations and policies:
Wear appropriate clothing for the task.
Do not have friends, family, or pets accompany or visit you while working with clients without prior authorization from the office.
Keep personal calls to a maximum of 3 minutes and do not use phones for social media, games, etc.
Do not borrow items from clients.
Contact the Office for advice if there is a misunderstanding or issue between you and the client.
Do not introduce new physical activities without authorization from the client’s doctor.
Contact the Office and do not report to work if you are under the influence of drugs or alcohol. Do not bring alcohol or any drugs with you to work unless it is medications prescribed by your doctor.
- Arriving to work under the influence of drugs or alcohol will result in termination.
No smoking is allowed inside the client’s home, even if the client or a household member smokes.
The carrying of concealed weapons to work is prohibited.
Any criminal offense committed by a caregiver during work hours will be prosecuted to the full extent of the law and result in termination.
Disclosure of confidential information about Unique HomeCare Services is not allowed.
Client medical information is confidential and not to be shared with unauthorized individuals.
You should leave everything clean and tidy at the end of your shift. The next caregiver should not need to start their shift cleaning, rather they should be able to start their shift caring for the client.
There is no sleeping allowed during shifts other than the designated sleep and rest times for Live In caregivers.
All client medications should be known to the caregiver and listed on the Medication Form including: name of the medication; dosage; timing of medications; and the form of the medication.
- Caregivers are not allowed to administer IM and IV medications.
- Every instance of giving medication should be recorded on the Medication Form.
- Instances when the client refuses to take their medication should also be recorded on the Medication Form.
- Clients should be properly observed while taking medications.
To meet the requirements of the Electronic Visit Verification Medicaid rule, all caregivers must have the ClearCare app installed on their mobile phone and are required to Clock Into their shifts and Clock Out of their shifts.
- Failure to Clock In and Clock Out of shifts can result in the loss of pay for the shift as the Company will not receive payment for the shift as it did not meet EVV requirements.
Requests for time off must be submitted to the Office 14 days in advance. Failure to give proper notice will lead to disapproval of the request.
Caregivers wanting to exchange shifts with other caregivers should personally make the arrangements with another caregiver.
- Both caregivers must call the Office at least 24 hours before confirming their agreement to exchange shifts.
Caregivers who sign up for On Call/Ad Hoc shifts, other than for their current clients, will receive $25 extra the day of the On Call/Ad Hoc shift.
- If on that On Call day the caregiver also works their regular shift(s), the working caregiver will also receive an additional $3 an hour for the On Call shift. This additional $3 an hour will be deducted from the current payroll cycle of the caregiver that is being covered.
Caregivers for 24 Hour Care clients and other back to back caregiver clients should not leave their client until the relieving caregiver replacing them arrives.
- If the relieving caregiver is 30 minutes or more late, the outgoing caregiver should call the office so arraignments can be made to relieve them.
- Outgoing caregivers that leave their client before the relieving caregiver arrivals will be penalized $75, which will be deducted from the current payroll cycle for the first offense.
- A second offense can lead to termination.
Client Shift Cancellation: Communication when the client informs the caregiver not to come to their scheduled shift; such as the clients told me not to come, the client is not feeling well, etc.; needs to be reported immediately.
- The Caregiver needs to contact the Office immediately and also call and inform the client’s emergency contact person listed on the Care Plan on the ClearCare app.
Failure to report client shift cancellation promptly will result in:
- 1st offense – A verbal warning;
- 2nd offense – A written warning;
- 3rd offense – Termination.
Emergency Contact Person Shift Cancellation: Communication, when a client’s emergency contact person informs the caregiver not to come to their scheduled shift, needs to be reported immediately.
- The Caregiver needs to contact the Office.
Failure to report client shift cancellation promptly will result in:
- 1st offense – A verbal warning;
- 2nd offense – A written warning;
- 3rd offense – Termination.
Cancellation of Shift by Caregiver: Communication when you can not make our schedule shift due to illness, car issues, etc., needs to be reported immediately so arraignments can be made.
- The Caregiver needs to contact the Office.
- The Caregiver needs to contact the client.
Failure to report client shift cancellation promptly will result in:
- 1st offense – A verbal warning;
- 2nd offense – A written warning;
- 3rd offense – Termination.
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